1. Who we are

Allsorts Motorcycle Tours.

This Privacy Policy explains how we collect, use, store and share personal data when you:

  • make an enquiry with us

  • book or take part in one of our tours

  • travel as a named traveller or pillion on a booking

  • contact us by email, phone, web form, WhatsApp or otherwise

  • subscribe to our marketing

  • use our website

  • provide feedback, reviews or survey responses

2. How to contact us

If you have any questions about this Privacy Policy or how we use your personal data, please contact:

Steve Heenan
Allsorts Motorcycle Tours
Email: steve@allsortsmotorcycletours.com

3. The personal data we collect

The personal data we collect depends on how you interact with us.

A. Enquiries

If you make an enquiry, we may collect:

  • your first and last name

  • email address

  • tour choice

  • departure date

  • room preference

We may also keep a record of your enquiry and our correspondence with you.

B. Booking and tour administration

If you book a tour with us, and where relevant to the tour, we may collect:

  • phone number

  • date of birth

  • postal address

  • T-shirt size

  • passport number, issue and expiry date

  • travel insurance details

  • emergency contact details, including name, phone number, email address and relationship to you

  • motorcycle licence details, including licence number, issue date and expiry date

  • details of your own motorcycle, where relevant

  • motorcycle insurance details, where relevant

C. Health, dietary and safety information

To assess risks, plan tours safely and help guides support you appropriately, we may collect:

  • information about medical conditions

  • details of medicines you need to take

  • allergy information

  • dietary requirements

Where relevant, this may include special category personal data, such as health data.

d. Payment and refund information

Payments are normally handled by our payment service providers. We do not need to store your payment card details in order to take payment in the usual course of booking.

If we need to arrange a refund, we may collect bank details needed to process that refund.

e. Communications, calls, WhatsApp and customer service

If you contact us, we may collect and keep records of:

  • emails and messages

  • WhatsApp messages used for enquiries, booking administration or feedback requests

f. Website usage and technical data

When you use our website, we may collect technical and usage data such as:

  • IP address

  • browser type and version

  • device information

  • pages viewed

  • referring website or source

  • dates and times of visits

  • information collected through cookies, pixels and similar technologies

g. Photos and video

During a tour, we may take photographs and video footage of participants, pillions and motorcycles.

4. How we use your personal data

We use personal data for the following purposes:

  • to respond to enquiries

  • to take bookings and administer your tour

  • to arrange accommodation, ferries, and other services included in or connected with your booking

  • to communicate with you before, during and after your tour

  • to manage customer service issues, complaints and disputes

  • to keep participants safe and to carry out risk assessments

  • to process refunds;

  • to create and use promotional content, including photographs and video

  • to conduct surveys, feedback and research

  • to protect our business, staff, customers and systems

  • to comply with legal, regulatory, tax, accounting and insurance requirements

5. Health data and other sensitive information

Some of the information we collect for tour planning and safety, such as medical conditions, medicines and allergies, is health data.

We collect this information so that we can:

  • assess whether a tour is suitable

  • plan appropriately for your participation

  • respond appropriately during the tour

  • contact medical professionals if necessary

Where we rely on consent to process health data, you may withdraw that consent. However, if you do not provide health information that is necessary for us to run your tour safely, we may not be able to confirm your booking or allow you to participate.

Please only provide health information that is relevant to your booking and safety.

6. Marketing

We may use your personal data to send you information about our tours, offers, updates and related services.

This may include marketing by:

  • email

  • phone

  • other channels you have used to communicate with us, where permitted by law.

We may also use cookies, pixels and similar technologies to understand how people use our website, measure advertising performance and show relevant advertising to people who have visited our website.

We do not sell your personal data.

7. Photos and video

We may take photographs and video during our tours, including images of participants, pillions and motorcycles.

We may use this material in our brochures, website, social media, emails and other promotional materials.

If you have concerns about identifiable close-up images or footage of you being used in this way, please let us know before or during your tour.

8. Who we share your personal data with

We may share personal data with:

  • accommodation providers

  • ferry and tunnel operators

  • payment service providers

  • communications, analytics, cookie and advertising technology providers

  • professional advisers such as lawyers, accountants and insurers

  • regulators, law enforcement, courts or government authorities where required

9. How long we keep personal data

We keep personal data only for as long as we need it (up to a maximum of 6 years after your tour) for the purposes for which it was collected, including to provide our services, comply with legal obligations, resolve disputes, enforce our agreements, and to help us deal with any queries or complaints.

In practice, this means:

  • enquiry data is kept for as long as needed to respond to your enquiry and any follow-up.

  • booking and tour records are kept for as long as needed to administer the booking, deliver the tour and deal with post-tour issues, accounting, tax and legal obligations.

  • health and safety information is kept only for as long as reasonably necessary for the tour, related support, and any incident, complaint handling.

  • refund information is kept for as long as needed to complete the refund and retain appropriate financial records.

  • marketing data is kept until you unsubscribe, object, withdraw consent where relevant, or we determine it is no longer current or necessary.

We may keep data for longer where we are required to do so by law or where we reasonably need it for legal claims, complaints, fraud prevention or regulatory reasons.

Version 1.0 Valid until superseded.